May
15
18:30
Customer Success Management: How to Gain Customers for Life
Workshop
Hebrew Session
Simon Paterson
Head of Customer Success @ Wonderkind
Customer Success (post-Sales) Business Leader with proven track record. Primary activity is to maximize value generated for the customer through retention and advocacy of a company’s Solution/Service. Experience having worked for different global brands within multiple EMEA Markets. Focus on high growth tech companies leading Customer Success teams to effectively manage scalable SaaS offerings and expand the SaaS footprint.
More about 
Simon Paterson
Customer success management is a relatively new concept within tech organizations that has recently been gaining a lot of attention as a result of the clear benefit it has on the bottom line of a business. In this Jolt session, Simon Paterson teaches us the foundations of customer success management. Together, we’ll learn how to navigate through the, at times, conflicting information on the subject and answer the question of whether customer success should be a focus within our own organizations, and if so, what's important to keep in mind.
Questions this talk answers:
01
What is customer success in a nutshell?
02
What are the core skills of customer success management?
03
Do I need a customer service team in my organization?
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Simon Paterson
Head of Customer Success @ Wonderkind
About
Simon
Customer Success (post-Sales) Business Leader with proven track record. Primary activity is to maximize value generated for the customer through retention and advocacy of a company’s Solution/Service. Experience having worked for different global brands within multiple EMEA Markets. Focus on high growth tech companies leading Customer Success teams to effectively manage scalable SaaS offerings and expand the SaaS footprint.
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