Customer success management is a relatively new concept within tech organizations that has recently been gaining a lot of attention as a result of the clear benefit it has on the bottom line of a business. In this Jolt session, Simon Paterson teaches us the foundations of customer success management. Together, we’ll learn how to navigate through the, at times, conflicting information on the subject and answer the question of whether customer success should be a focus within our own organizations, and if so, what's important to keep in mind.
Questions this talk answers:
What is customer success in a nutshell?
What are the core skills of customer success management?
Do I need a customer service team in my organization?
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