Customer Success Management is a comparatively new concept within (Tech) organisations that has be gaining a lot of attention over recent years as a result of the clear benefit it has on the bottom line of a business. This Jolt will offer the necessary food for thought to those new to Customer Success Management and help to navigate through the at times conflicting information on the subject. It will answer the question of whether Customer Success should be a focus within your organisation and if so, what are the key items to always keep in mind.
Questions this talk answers:
Customer Success in a nutshell!
Scope of Influence and Responsibility
Get a learning Membership