May
10
18:30
Customer Success Management : How To Gain Customers For Life
Workshop
Hebrew Session
Simon Paterson
Head of Customer Success @ Wonderkind
Customer Success (post-Sales) Business Leader with proven track record. Primary activity is to maximize value generated for the customer through retention and advocacy of a company’s Solution/Service. Experience having worked for different global brands within multiple EMEA Markets. Focus on high growth tech companies leading Customer Success teams to effectively manage scalable SaaS offerings and expand the SaaS footprint.
More about 
Simon Paterson
Customer Success Management is a comparatively new concept within (Tech) organisations that has be gaining a lot of attention over recent years as a result of the clear benefit it has on the bottom line of a business. This Jolt will offer the necessary food for thought to those new to Customer Success Management and help to navigate through the at times conflicting information on the subject. It will answer the question of whether Customer Success should be a focus within your organisation and if so, what are the key items to always keep in mind.
Questions this talk answers:
01
Customer Success in a nutshell!
02
Scope of Influence and Responsibility
03
CSM Core Skills
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Simon Paterson
Head of Customer Success @ Wonderkind
About
Simon
Customer Success (post-Sales) Business Leader with proven track record. Primary activity is to maximize value generated for the customer through retention and advocacy of a company’s Solution/Service. Experience having worked for different global brands within multiple EMEA Markets. Focus on high growth tech companies leading Customer Success teams to effectively manage scalable SaaS offerings and expand the SaaS footprint.
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