May
15
20:30
How to Build a Remote Support Team in a Month
Workshop
Hebrew Session
Matt Bilotti
Senior Product Manager, Growth @ Drift
Currently a senior product manager on the growth team, Matt joined Drift when there were zero customers and has helped the company reach product-market fit with thousands of customers, 150+ employees, and $90 million in Series B and C funding. Previously, Matt worked at HubSpot and has held multiple product roles in the past. He's written a book on the product development methodology that he uses, which you can get for free at drift.com/burndown. Matt has a passion for learning, improving, helping others, and building things that people love.
More about 
Matt Bilotti
Building a remote support team is simpler than it may seem, especially if you're looking to do it at a relatively low cost. In this Jolt session, Matt Bilotti teaches us how to assemble an all-star team of remote workers while on a budget. Together, we'll explore how to easily source, interview, hire, train and manage a remote support team. In this session, Matt shares with us the lessons he's learned over the course of a year at Drift building their top support team.
Questions this talk answers:
01
How do I source, interview and hire remote support team members?
02
What are the best ways to train and manage a team of remote support people?
03
What systems can I or should I put into place to make my remote team self-sufficient?
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Matt Bilotti
Senior Product Manager, Growth @ Drift
About
Matt
Currently a senior product manager on the growth team, Matt joined Drift when there were zero customers and has helped the company reach product-market fit with thousands of customers, 150+ employees, and $90 million in Series B and C funding. Previously, Matt worked at HubSpot and has held multiple product roles in the past. He's written a book on the product development methodology that he uses, which you can get for free at drift.com/burndown. Matt has a passion for learning, improving, helping others, and building things that people love.
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