Building a remote support team is simpler than it may seem, especially if you're looking to do it at a relatively low cost. In this Jolt session, Matt Bilotti teaches us how to assemble an all-star team of remote workers while on a budget. Together, we'll explore how to easily source, interview, hire, train and manage a remote support team. In this session, Matt shares with us the lessons he's learned over the course of a year at Drift building their top support team.
Questions this talk answers:
How do I source, interview and hire remote support team members?
What are the best ways to train and manage a team of remote support people?
What systems can I or should I put into place to make my remote team self-sufficient?
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