Customer's happiness is too often being mistaken for a customer success. As the customer advocate you must be able to protect your client from making the wrong business decision. You should protect his interests, protect your company's interests and to be able to say "No".
In this Jolt, we will cover the difference between happy and successful. Why is it important to be able to say "No". How to make sure we understand the "why" behind the customer request, how we can say "No" but also how to turn our "No" to "but this is what we can do..."
Questions this talk answers:
What is the difference between Happy customers and Successful customers?
Why is it important to be able to say "No" to your customers?
How to say "No" to a customer?
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