Jul
24
18:30
Building a Community for your business : How to Measure Community ROI & KPIs
Workshop
Hebrew Session
Sarah Judd Welch
Founder/Head of Strategy @ Loyal
Sarah Judd Welch is the Founder and Head of Strategy at Loyal, as well as a designer, brand strategist, and user advocate. At Loyal, Sarah leads strategy for client work, manages business operations and thinks about the future of community products. Additionally, she produces Community.is and has worked with clients ranging from Pepsi to American Express to National Geographic.
More about 
Sarah Judd Welch
In this Jolt session, Sarah Judd Welch explores the ROI of community with a focus on how to tie community programs to tangible business value. We'll start by defining the business value of community and then dive into ways to align community programs with clear business objectives. Next, we'll explore ways to measure success including a return on budget spent, net promoter (NPS) scores, retention and more.
Questions this talk answers:
01
What is the business value of community?
02
How do you set up your community program to align with business KPIs?
03
How you measure community success (ROI, NPS, retention and more)?
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Sarah Judd Welch
Founder/Head of Strategy @ Loyal
About
Sarah
Sarah Judd Welch is the Founder and Head of Strategy at Loyal, as well as a designer, brand strategist, and user advocate. At Loyal, Sarah leads strategy for client work, manages business operations and thinks about the future of community products. Additionally, she produces Community.is and has worked with clients ranging from Pepsi to American Express to National Geographic.
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