JOLT 3

TECHNIQUES IN CONFLICT RESOLUTION

Leadership
  • Create Content — Gives the most benefit.
  • Publish Content  — make it personal.
  • Public Speaking — find opportunities
  • Be Active — Build relationships.
  • Public Speaking — find opportunities
  • Participate — in relevant communities.
LIST
Free Text Frame
LIST

In this Jolt session, Marcelle Yeager teaches us how to elevate our resume get the interviews we want. While resume practices differ across the world, the basic principles are the same for creating a unique resume that will get you invitations to interview. Bring your resume to this hands-on session, where we'll learn practical tools and questions to ask ourselves, as well as obtain peer feedback to enable you to write a top-notch resume that is tailored for the positions you want.

IMAGE
“Personal branding is the process of actively managing the way a person wants to be perceived.”
QUOTE
Leadership
  • Create Content — Gives the most benefit.
  • Publish Content  — make it personal.
  • Public Speaking — find opportunities
  • Be Active — Build relationships.
  • Public Speaking — find opportunities
  • Participate — in relevant communities.
LIST
Free Text Frame
LIST

In this Jolt session, Marcelle Yeager teaches us how to elevate our resume get the interviews we want. While resume practices differ across the world, the basic principles are the same for creating a unique resume that will get you invitations to interview. Bring your resume to this hands-on session, where we'll learn practical tools and questions to ask ourselves, as well as obtain peer feedback to enable you to write a top-notch resume that is tailored for the positions you want.

“Personal branding is the process of actively managing the way a person wants to be perceived.”
QUOTE
Leadership
  • Create Content — Gives the most benefit.
  • Publish Content  — make it personal.
  • Public Speaking — find opportunities
  • Be Active — Build relationships.
  • Public Speaking — find opportunities
  • Participate — in relevant communities.
LIST
Leadership
  • Create Content — Gives the most benefit.
  • Publish Content  — make it personal.
  • Public Speaking — find opportunities
  • Be Active — Build relationships.
  • Public Speaking — find opportunities
  • Participate — in relevant communities.
LIST
Free Text Frame
LIST

In this Jolt session, Marcelle Yeager teaches us how to elevate our resume get the interviews we want. While resume practices differ across the world, the basic principles are the same for creating a unique resume that will get you invitations to interview. Bring your resume to this hands-on session, where we'll learn practical tools and questions to ask ourselves, as well as obtain peer feedback to enable you to write a top-notch resume that is tailored for the positions you want.

IMAGE
“Personal branding is the process of actively managing the way a person wants to be perceived.”
QUOTE
Leadership
  • Create Content — Gives the most benefit.
  • Publish Content  — make it personal.
  • Public Speaking — find opportunities
  • Be Active — Build relationships.
  • Public Speaking — find opportunities
  • Participate — in relevant communities.
LIST
Free Text Frame
LIST

In this Jolt session, Marcelle Yeager teaches us how to elevate our resume get the interviews we want. While resume practices differ across the world, the basic principles are the same for creating a unique resume that will get you invitations to interview. Bring your resume to this hands-on session, where we'll learn practical tools and questions to ask ourselves, as well as obtain peer feedback to enable you to write a top-notch resume that is tailored for the positions you want.

IMAGE
“Personal branding is the process of actively managing the way a person wants to be perceived.”
QUOTE
DISCUSSIONButton TextButton Text
takeaways
Emotions
  • Remain Calm
  • Stay away from negative — be positive
  • Attack the problem and not the person
  • When needed - take breaks
The Other side
  • Allow the other person to speak - active listening
  • Ask questions
  • Find something you can agree on - little “yeses”
  • Understand you’re not looking to win
Platform
  • Handle it in person, in a meeting (Choose the place)
  • Use 3rd party to intervene (manager\friend)
  • Strengthen your relationship with the person
takeaways
Competing

Issue is simple.
Speedy decision is needed.
Unfavorable decision may be costly to you
Issue is important to you

Issue is complex.
Not important to you.
Parties are equally powerful.
Not urgency in time.

Accomodating

You believe you may be wrong.
Issue is more important to the other party.
You’re in a position of weakness.

Issue important to you.
You believe you’re right.

Avoiding

Issue is trivial.
Potential danger of confrontation is large.
Cooling off time is needed.

Issue is important to you.
You’re responsible to make  the decision.
Issues must be resolved.
Prompt attention is needed.

Collaborating

Issues are complex.
Synthesis of ideas is needed.
Commitment and teamwork is needed.

Problem is simple.
Immediate decision is required.
The other side don’t have problem-solving skills.

Compromising

Goals are mutually exclusive .
Parties are equally powerful.
Consensus cannot be reached.
Competing/Collaborating didn’t solve the conflict.
Need for temporary solution.

One party is more powerful.
Problem is very complex.

further
Difficult Conversations: How to Discuss What Matters Most

This is a really great book if you want to dive deeper (also — here's a great 5 page summary of this book).Whether you're dealing with an underperforming employee, disagreeing with your boss about money, negotiating with a difficult client, or simply saying "no" or "I'm sorry" - we attempt to avoid difficult conversations every day. This book walks you through a step-by-step, proven approach to having your toughest conversations with less stress and more success.

FURTHER LEARNING
further
Extreme Agreement

Rather than trying to “win” over your opponent by asking why they believe something, instead ask how they see their argument playing out. This tactic, known as “extreme agreement,” helps people realize the limits of their understanding, opening them up to new perspectives.

Read article

FURTHER LEARNING
TECHNIQUES IN CONFLICT RESOLUTION
JOLT 3